FAQ

Orders & Shipping

Where do you ship?

We currently ship within the United States only. All prices are in USD.

How much is shipping?

Standard shipping is $5 and Express shipping is $10.

When will my order be delivered?

Orders take 1 to 3 business days to process. Delivery is then estimated at 10 to 14 days after dispatch. Weekends and public holidays are not counted as processing days.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and link.

What if my tracking has not updated?

Carriers can take a few days to update tracking. If nothing has moved after several business days, email us and we will look into it.

My order says delivered but I have not received it.

Please wait 24 hours and check with neighbors and your local post office or carrier. If it still has not turned up, contact us at rume.studios@yahoo.com and we will review your case.

Can I change my address or cancel my order?

If your order has not been dispatched, we can usually update the address or cancel it. Email us as soon as possible with your order number. Once it has shipped, changes are not guaranteed.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. The watch must be unworn, in its original packaging. Email us with your order number to start a return.

Who pays for return shipping?

The customer pays return shipping, unless the item arrived defective, damaged or incorrect, in which case we cover it.

How long do refunds take?

Approved refunds go back to your original payment method within 5 to 10 business days after we receive and inspect your return.

Can I exchange my watch?

Yes. Contact us to swap for a different color or model, subject to availability.

Warranty & Product Issues

Do your watches come with a warranty?

Yes. Every RUME watch has a 12-month warranty against manufacturing defects.

What does the warranty cover?

Covered: movement faults, clasp malfunction and other manufacturing defects. Not covered: normal wear and tear, scratches, accidental damage, loss, or water damage beyond the watch's 3 BAR water resistance rating.

What if my watch is faulty, damaged or the wrong one?

Email us within 7 days of delivery with your order number and photos or a short video. We will arrange a replacement or refund.

Payment & Orders

What payment methods do you accept?

You can pay with the credit card, debit card and digital wallet options shown at checkout.

What currency are your prices in?

All prices are in USD.

Do I need an account to order?

No, you can check out as a guest.

I lost my order confirmation email.

Email us your name, email address or shipping address and we will find your order and resend it.

Product Care

How water resistant are the watches?

RUME watches are rated to 3 BAR, which suits everyday splashes and rain. They are not intended for swimming, showering or diving. Do not operate the crown or buttons underwater.