Refund policy

Returns & Refunds

We offer a 30-day return policy. You have 30 days from the day your order is delivered to request a return.

Eligibility

To be eligible, your watch must be in the same condition you received it, in its original packaging and with all included accessories. Please keep your order confirmation as proof of purchase.

How to start a return

Email us at rume.studios@yahoo.com with your name, order number and the reason for the return.
If your return is approved, we will send you return instructions and the address to send it to.
Pack the watch securely and send it back with tracking.

Items sent back without an approved return request cannot be accepted.

Return shipping

Return shipping costs are the customer's responsibility, unless the item arrived defective, damaged or incorrect (see below). Original shipping charges are not refundable.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved. Approved refunds are returned to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval, please contact us.

Exchanges

If you would like a different color or model, contact us to arrange an exchange. Exchanges are subject to availability, and return shipping applies as above.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your watch is defective, damaged or not what you ordered, email us within 7 days of delivery with your order number and clear photos or a short video. We will arrange a replacement or refund and cover the return shipping.

Packages marked as delivered

If tracking shows your package as delivered but you have not received it, please wait 24 hours, check with neighbors and household members, and check with your local post office or carrier. If it still has not turned up, contact us and we will review your case.

Incorrect addresses

Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address, re-shipping costs will be charged to the customer.

Non-returnable items

We cannot accept returns on watches that show signs of wear, damage or alteration after delivery, on gift cards, or on items purchased on final sale.

12-Month Warranty

Every RUME watch is covered by a 12-month warranty from the date of delivery against manufacturing defects.

Covered: movement faults, clasp malfunction, and other manufacturing defects.
Not covered: normal wear and tear, scratches, accidental damage, loss, and water damage beyond the watch's 3 BAR water resistance rating.

To make a warranty claim, email rume.studios@yahoo.com with your order number and a photo or short video of the issue. We will review your claim and let you know the next steps.